Shipping and Return Policy
Free Shipping Eligibility
- Orders of $99 or more (before tax, fees, or shipping) if they weigh 50 lbs or less.
- Some items may have extra charges if they’re heavy, oversized, or need special handling. These charges will be shown on the product page and in your cart.
- Free shipping applies only within the contiguous United States. We don’t ship to Alaska, Hawaii, U.S. territories, or APO/FPO addresses.
- PO Boxes aren’t supported and may cause delays.
- Please take note that shipping times start once the order has been processed and shipped.
Shipping Costs
Your shipping rate depends on the method, service level, and total weight of your order. Please note that shipping charges are non-refundable.
To keep costs clear upfront, all items requiring special delivery are clearly marked on their product pages and in your shopping cart. Enter your ZIP code at checkout to see estimated delivery dates and shipping costs before completing your order.
What’s our return policy?
The process of returning an item or obtaining a refund should be initiated within 30 days of delivery to make the process as simple as possible. The amount of the refund will be subject to our Restocking Fee Policy, which you can see below on the Restocking Fee Section. Refunds will be applied to your account once the item has been received and inspected by our warehouse.
Eligible Items
Items can be returned if they:
- Are in resellable condition
- Have no scratches, defects, or signs of installation
Come in the original box and packaging, without writing - Include all pieces, manuals, and accessories
- Are not clearance, liquidation, or closeout items
If it’s a voluntary return, you may need to cover return costs depending on the item. Pack everything exactly as it arrived, and use a trackable shipping method. Refunds are typically processed within 7 business days of receiving your return.
To ensure your return arrives safely and can be processed without delay, repackage the item exactly as it was received, including the original packing slip, warranty card, manuals, and all accessories. We strongly recommend obtaining a tracking number from the carrier to monitor the shipment until it reaches our distribution center. If a package is refused, undeliverable, or marked as unclaimed, a refund will be issued once it is received back at our facility. All approved refunds are processed within 7 business days of the returned item’s arrival.
If you require further assistance with your return process, feel free to contact us at support@ciervoenterprises.com
Non-Returnable Items
Some items can’t be returned, including:
- Grocery and food items
- Pet food
- Hazardous materials (Hazmat)
- Items with expiration dates
- Products with engines (generators, power equipment)
- Outdoor equipment, tools, or furniture
- Heaters and cooling supplies
- Oversize items (50 lbs+)
- Special orders
- Commercial Orders
- Vendor negotiated discounted orders
- LTL shipments
- Items marked as final sale
Restocking Fees
Refunds depend on the item’s condition:
- Full refund: Unopened, original condition
- 50% refund: Signs of use, damage, or defects
- 35% refund: Opened with damaged box
Shipping charges are non-refundable.
Commercial Orders (B2B)
- All sales are final for commercial customers, we do not offer refunds or returns.
- Orders can be canceled within 45 minutes of placement only.
- Agreed vendor lead times are binding and can’t be canceled.